Overview

Since November 1994, our single focus with MCA® has been to make marketing & communications more effective, more efficient and always transparent and accountable.

The MCA/System is now a comprehensive cloud-based solution that provides for marketing & communications tracking, and new programmed input of business data. It includes decision support systems in marketing & communications, supported by automated dashboarding that connect the marketing & communications experts and the business managers with the information and the resources they need to work more effectively.

Our Commitment

As more brand owners want to improve their marketing and revenue performance capabilities, we are committed to making the power of MCA/System available quickly, cost effectively and with high quality support. This is the reason we launched a network of advisors trained on the MCA/System to empower your enterprise.

An MCA-enabled advisor is nearby: skillful, strategic & readily empowered to make the MCA/System work for you so that you can, within weeks, answer the three fundamental questions:
  • How effective are my marketing communications activities at generating brand equity, and how can we improve?
  • How efficiently are we managing communications?
  • Are our budgets well spent and our decisions leading to improved performance?

We are looking forward to helping your business deliver better marketing, so click now for a free consultation on how to design your MCA/System, with the help of an MCA-Advisor!

Always committed to better marketing.

About MCA

BXG has developed a unique Voice of the Consumer (VoC) based Brand Experience methodology, universal ‘Brand Experience’ currency and analytics platform (powered by the Market ContactAudit® - MCA®) that provides quantitative category, market and brand-specific insights that inform responsible resource allocation and execution decisions and are strong predictors of brand health and market share growth. It measures and manages all elements of the Marketing & Communication mix empowering the Marketing function towards:

EFFECTIVENESS | EFFICIENCY | ACCOUNTABILITY

Rather than the input-based measures such as click-throughs and GRPs that have traditionally been used by marketeers, BXG uses true outcome-based MCA® Brand Experience metrics that correlate strongly with consumer choice and market share movement.
EFFECTIVENESS | EFFICIENCY | ACCOUNTABILITY​
Ready to manage with...
The right metrics
A single currency model +
Brand Experience Points (BEP) and Brand Experience Share (BES) allow comparison across brands, markets, categories and over time.

Earliest indicator of marketing outcome +
Brand Experience Share (BES) is correlated to Market Share at over 80%.

Validated, transparent, flexible and fast +
Key business indicators and figures adaptable for local and category needs.

Universally applicable and comparable immediately +
Any market, any category including B2B/Professional

Level of granularity to suit local needs.
A frugal process
To integrate MCA with business data +
i.e. marketing budgets and market shares.

Including cloud based project management +
automated outputs, and a toolkit to support contact mix optimization and lookalike targeting.
Calibrated enablers
To empower all stakeholders +
towards fact-based marketing management.

To manage acceptance and change durably.

Including access to +
24/7 learning center, Library & Archives and automated Work in Progress.
Deliver Decision making solution for all stakeholders.

Performance metrics for the business +
- Optimize marketing mix management and resource allocation
- Implement accountability and best practices management in marketing
- Identify 20% to 30% cost efficiencies in marketing and communication budgets

Diagnostics for brand/marketing teams +
- Analyze the marketing and communication mix across all activities through consumer-led SWOTs
- Evaluate which brand’s marcom activities are: effectively contributing, in need of improvement, or should be reconsidered
- Conceive and execute brand initiatives that effectively and efficiently engage with consumers

What is better marketing?



  • 1
Effective

Grows market share & brand equity

  • Mass Media
  • Indirect
  • Digital
  • Sponsorship
  • Point of Purchase
  • Direct Contacts

Puts your resources where they work

To be transparent to all

OUR EXPERTS

Oscar Jamhouri, Founder & Chief Executive Officer

  • Expert in brand building with 15 years’ experience at BBDO Int’l;
  • Founded the BXG Group 25 years ago (previously Integration) to launch the brand experience industry and architect its MCA® global measurement;
  • Brought the practice of 6 sigma and process management improvements to marketing and brand building;
  • Relentlessly focused the Group’s mission towards building and globally deploying decision support systems in marketing & communications.

Mike Bambrick, Executive Director, Global Client Service

  • Expert in brand communications and strategic planning
  • Delivered more than 400 MCA® projects across 30 markets and all major sectors including consumer products, financial services, telecoms, consumer durables, pharmaceuticals, technology and automotive
  • Brings deep understanding of consumer journeys, touchpoint planning, how to maximise effectiveness and minimise wastage
  • Works with clients & partners to improve performance using MCA® based capabilities

Sumit Arora, Regional Commercial Director, Asia

  • Brings nearly two decades of experience across global information, measurement and analytics firms including Nielsen, Synovate and JD Power.
  • Has been in at the forefront of setting up marketing measurement systems for clients and industry, including NCBS in India and the FMCG Ecom Index for India.
  • Holds an MBA in Marketing and is a certified Lean Six Sigma Executive Black Belt.

Eric Dherte, Regional Commercial Director, Europe/LATAM

  • Joined the group in April 2005 as an MCA® Auditor, developing new business opportunities in Latin America.
  • Delivered more than 300 MCA® projects across 20 markets and all major sectors including consumer products, financial services, telecoms, consumer durables, pharmaceuticals, technology and automotive.
  • Has occupied senior positions in France, Brazil, Argentina and Uruguay, for 15 years and in fields such as sales, marketing, e-business, technology, operations and administration.
  • Has worked in product development, electronic banking services and distribution channels (call centres, internet banking, ATMs, etc.), as well as reengineering and process automation.

Koen De Staercke, Senior Advisor

  • Has worked with Integration (now the The Brand Experience Group), for more than 10 years on many projects and is an expert in embedding the MCA® system as a platform for capability development.
  • Brings 30 years of experience, split between advisory and operating roles.
  • Has mainly worked across Europe and the US with businesses, mainly in consumer products, manufacturing, life sciences and high-tech.
  • Has deep expertise in the areas of marketing, sales and innovation.
  • Worked at Andersen Consulting (now Accenture), Coca-Cola, Deloitte and Alvarez & Marsal. At Deloitte, as global co-leader for the Consumer Products sector.

resources

Asia Pacific Insights

Understand the value of Touchpoints:
Grocery Retail Sector

Asia Pacific paper

How MCA Enabled Asia Pacific Breweries to Manage Better in Turbulent Times

In such turbulent times, businesses directly look for the fastest ways and most efficient tools to manage costs which are spiraling out of their control. Companies that act NOW can survive the worse effects and emerge from the crisis even stronger. Discover how our MCA tool helped Asia Pacific Breweries survive the SARS Epidemic
Asia Pacific study

Changing Touchpoint Influence & Relevance as a Result of the Pandemic

Touchpoints providing an opportunity to communicate sustainability credentials presented clear opportunities to combine influence and differentiation as a result of the COVID-19 pandemic. Learn More.
Asia Pacific Paper

MCA for
Identifying Growth Opportunities

Figuring out where to find the money you need to invest in growth and innovation is a problem we have all faced. This article discusses how you can identify, with the use of our MCA Tool, your ‘non-working funds’ in a way that clearly cuts through the fog of tactical metrics.
Asia Pacific Paper

MCA for
Business Building and Brands

Discover how our unifying brand experience currency is a game changer - providing, through the use of the Voice of the Consumer methodology - a ‘Line of Sight’ from what you put in to what you get out to further identify what activities are contributing to brand experience and sales conversion, and which are not.
Load More

Engage with us on Marketing Effectiveness & Efficiency

Contact our Regional Directors
Europe
Mike Bambrick:
Email | LinkedIn | Teams
Koen De Staercke:
Email | LinkedIn | Teams


The Americas:
Eric Dherte:
Email | LinkedIn | Teams

Asia:
Sumit Arora:
Email | LinkedIn | Teams